Guest Experience
Touch Stay
Touch Stay is a digital guest-guidebook and communication platform. Hotels, holiday lets and property managers can publish branded check-in information, house rules, facilities, local recommendations and answers through a mobile-friendly link without requiring guests to download an app.
The assessment
What stands out
Strengths
Simple guest access. Guests open a link or QR code rather than installing an application.
Reduces repeated questions. Practical property information can be written once and updated centrally.
Supports multiple languages. Guests can translate guide content for easier access.
Extends beyond a static guide. Messaging, an assistant, upsells, feedback and analytics are available depending on the plan.
Worth knowing
Touch Stay is a guest-information layer, not a PMS, full guest CRM or replacement for personal service. Urgent, accessibility-related or sensitive requests still need a clear human route.
The accuracy of the guide is the hotel's responsibility. Out-of-date check-in, safety, transport or facility information can create more problems than it prevents, so every section needs an owner and review schedule.
The supplier publishes very positive customer and guest claims, but a sufficiently comparable independent hotel-product review score was not found for display. Test guide usage and question reduction at the property.
Operational fit
Where it fits
- Share check-in, facility and local information through a guest link.
- Reduce routine questions by keeping answers in one maintained guide.
- Send scheduled guide and stay messages where configured.
- Offer selected extras and collect feedback through the guest journey.
Best suited for
Boutique hotels, inns, serviced accommodation and property managers wanting an easy, branded way to share practical stay information and local recommendations.
May not suit
Hotels seeking a complete guest CRM or operational service platform, and properties unable to keep guide content accurate and current.
What it supports
Key capabilities
Guest portal
Native
Independent public feedback
What customers say
These comments summarise the public reviews checked. They are customer experiences, not proof of every feature or a guarantee of results. Review dates and product versions may differ.
Reported benefits
- Hosts praise easily updated digital guidebooks, clearer arrival information and fewer repetitive guest questions. Several find setup straightforward.
Reported drawbacks
- Some reviewers find the price high or want more branding choices. Individual hotel comments request better shop translations and more control over which offers guests see.
G2 ↗ · 4.9/5 · 18 reviews · Checked 13/10/2026
Feedback includes holiday rental hosts and hotel operators. A business partner’s review was excluded from the summaries. Individual feature complaints require confirmation against the current version.
Stack compatibility
Connects with
| System | Support | Direction | Data exchanged |
|---|---|---|---|
| Cloudbeds | Unknown | Unknown | Details available from the suppliers |
| Mews | Unknown | Two Way | Details available from the suppliers |
Evidence
What this assessment is based on
Hosts praise easily updated digital guidebooks, clearer arrival information and fewer repetitive guest questions. Several find setup straightforward. Feedback includes holiday rental hosts and hotel operators. A business partner’s review was excluded from the summaries. Individual feature complaints require confirmation against the current version.
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