Gift Vouchers
Giftpro
Giftpro is a hospitality gift-voucher, experience and ticket-selling platform. It provides a branded online shop for hotels, restaurants, spas and leisure businesses, with tools for issuing, delivering, redeeming and reporting on vouchers. Its integration directory also includes selected PMS, EPOS, marketing and booking systems.
Independent perspective
Our review
Giftpro gives a hotel a branded online shop for vouchers and experiences, with administration and redemption tools behind it. The supplier handles setup, and the commission-based model lowers the initial outlay. The recorded Mews and OPERA Cloud connections are an important strength: redeeming against a guest bill can remove work that would otherwise be reconciled afterwards. We see a useful revenue opportunity where the property already has gifts or experiences people want to buy.
Our main reservation is the difference between the commercial messages recorded on the website and in the terms. One described no minimum term; the other described twelve months, thirty days’ notice and an early exit calculation linked to expected commission. Those positions need reconciling in writing. The detailed behaviour of many listed integrations, hosting and compliance arrangements also remained unconfirmed in our review.
We would test purchase, partial redemption, refund and reconciliation on the proposed connection. Model annual commission against a flat-fee alternative, and obtain comparable references and support commitments. The limited independent feedback recorded in the research includes support complaints.
Our verdict
We recommend considering Giftpro for independent and spa hotels with a credible voucher offer, particularly where its demonstrated PMS connection reduces administration. It is less suited to a large voucher book where percentage fees become expensive or an operator needing a short commitment. Revenue still depends on promoting a worthwhile offer.
The assessment
What stands out
Strengths
Designed for hospitality experiences. Properties can sell monetary vouchers, stays, dining, spa treatments, events and physical products through a branded shop.
Reduces manual voucher administration. Central issue, fulfilment, redemption and reporting tools replace spreadsheets and paper processes.
Offers useful hotel-system connections. Published Mews and Opera Cloud connections allow staff to find reservations and synchronise voucher redemption with the guest balance.
Low fixed-cost entry. A commission-based arrangement can suit properties that want to start or improve voucher sales without buying a large software licence upfront.
Worth knowing
Commission grows with sales, so a percentage-based arrangement can become more expensive than a fixed subscription for a successful, high-volume voucher operation. Compare total annual cost using current sales and realistic growth.
Integration depth varies. The Mews and Opera Cloud pages describe redemption from the Giftpro administration area with payment or balance information synchronised to the PMS. This should not be described as completing every task from inside the PMS. Opera support is specifically for Opera Cloud.
Only two Trustpilot reviews were found, which is far too small for a dependable rating. Contract length, notice, early-exit calculation, unused-voucher funds, refund handling and data export should be confirmed in the signed agreement rather than inferred from marketing copy.
Operational fit
Where it fits
- Sell monetary vouchers, stays, dining, spa treatments, tickets and other experiences online.
- Issue, deliver, redeem and report on vouchers from one administration area.
- Synchronise supported voucher redemptions with selected PMS or EPOS systems.
- Run branded campaigns and distribute digital or physical voucher products.
Best suited for
Hotels, spas, restaurants and leisure properties selling a meaningful volume of vouchers and experiences that want a branded shop and less manual fulfilment and reconciliation.
May not suit
High-volume sellers for whom percentage commission becomes costly, properties needing a connection not demonstrated at the required depth, and businesses wanting a short commitment without checking the contract terms.
What it supports
Key capabilities
Open API
Native
Gift voucher management
Native
Create and sell gift vouchers through a Giftpro shop. Availability evidence only; no feature-quality rating is inferred. Confirm package, operational fit, actual incremental margin and any required connection. No new integration is claimed.Independent public feedback
What customers say
No public review details could be located for this product in the sources checked. Supplier information alone does not demonstrate customer results; any EHM assessment is shown separately.
Stack compatibility
Connects with
| System | Support | Direction | Data exchanged |
|---|---|---|---|
| Mews | Supported | Two Way | Giftpro reads existing customer records from Mews, Giftpro reads open bills from Mews, both product and value, Giftpro writes the voucher redemption back to Mews as an external payment and marks the voucher as redeemed, Guest Profiles, Open Bills, Payment Status |
| TISSL EPOS | Supported | One Way | Voucher Redemption |
| Access EPoS | Unknown | Unknown | Details available from the suppliers |
Evidence
What this assessment is based on
Create and sell gift vouchers through a Giftpro shop.
View source ↗EHM identifies the branded voucher shop and redemption against a connected guest bill as useful reductions in administration. Contract and pricing uncertainties are assessed separately.