Guest Experience
Duve
Duve is a hotel guest-experience platform covering pre-arrival communication, online check-in, a web-based guest app, messaging, requests, upselling and post-stay contact. It connects with property-management, payment, lock and other hotel systems so messages and journeys can use reservation context.
The assessment
What stands out
Strengths
Covers the guest journey. Hotels can combine pre-arrival forms, check-in, information, messaging, requests and offers.
Large hotelier review sample. Hotel Tech Report records more than 600 product-specific guest-app reviews across property sizes and regions.
No-download guest access. Guests can reach hotel information and services through a web experience and QR codes.
Broad connection estate. Duve publishes more than 150 integrations across hotel operational systems.
Worth knowing
Duve works best when the PMS connection is reliable and the guest journey has been designed carefully. Reviews mention sync delays, incomplete automation and requests for broader PMS or messaging-platform support.
Critical feedback also includes translation issues, limited visual customisation, back-office complexity for large portfolios, loading speed and email-only support in urgent situations. These are not universal experiences, but they should be tested.
Online check-in does not remove local identity, payment or registration requirements. Confirm what data returns to the PMS, how consent is recorded and what staff do when a guest does not complete the digital journey.
Operational fit
Where it fits
- Automate pre-arrival, in-stay and post-stay messages.
- Collect guest details and support online check-in before arrival.
- Provide hotel information, requests and services through a web guest app.
- Present relevant upgrades and ancillary offers.
- Centralise selected guest conversations and reservation context.
Best suited for
Hotels, hostels, serviced accommodation and groups wanting one guest-facing layer for communication, online check-in, information, requests and upselling.
May not suit
Properties with an unsupported PMS, hotels needing substantial offline operation, and teams unwilling to maintain content, automations and exception handling.
What it supports
Key capabilities
Guest portal
Native
Ancillary guest revenue
Add On
Enabled upsells module sells additional services with online payment settings. Availability evidence only; no feature-quality rating is inferred. Confirm package, operational fit, actual incremental margin and any required connection. No new integration is claimed.Guest upselling and paid upgrades
Add On
Enabled upsells module sells additional services with online payment settings. Availability evidence only; no feature-quality rating is inferred. Confirm package, operational fit, actual incremental margin and any required connection. No new integration is claimed.Independent public feedback
What customers say
These comments summarise the public reviews checked. They are customer experiences, not proof of every feature or a guarantee of results. Review dates and product versions may differ.
Reported benefits
- Guest communication, online check-in, no-download information, upselling, implementation and ease of use are common benefits.
Reported drawbacks
- PMS sync, integrations, translation, customisation, back-office usability and support channels appear in critical feedback.
Hotel Tech Report ↗ · 4.7/5 · 602 reviews · Checked 07/10/2026
Product-specific Duve guest-app reviews from hotels and accommodation businesses across several regions and sizes.
Stack compatibility
Connects with
| System | Support | Direction | Data exchanged |
|---|---|---|---|
| RoomRaccoon | Unknown | Unknown | Details available from the suppliers |
| Vingcard | Unknown | Unknown | Details available from the suppliers |
| SALTO Systems | Unknown | Unknown | Details available from the suppliers |
| Cloudbeds | Unknown | Unknown | Details available from the suppliers |
| Mews | Unknown | Unknown | Details available from the suppliers |
Evidence
What this assessment is based on
Enabled upsells module sells additional services with online payment settings.
View source ↗Enabled upsells module sells additional services with online payment settings.
View source ↗Editorial workflow-quality assessment: 4/5 for Guest portal. The recorded reviews identify a specific operational strength. Based on product-specific public review themes. This is not the supplier's overall star score. Implementation effort and commercial terms are assessed separately.
View source ↗