PMS
Cloudbeds
Cloudbeds is a cloud hotel management platform combining property management, channel distribution, a direct booking engine and revenue and guest tools. It is widely used by independent hotels, hostels, inns and small groups that want reservations and distribution managed in one environment.
The assessment
What stands out
Strengths
PMS and distribution are closely connected. Reservations, OTA inventory and the direct booking engine share one platform, reducing duplicate updates.
Strong fit for independent accommodation. Its user base and workflows cover boutique hotels, hostels, inns, budget properties and small groups.
Large hotelier review corpus. Cloudbeds has extensive product-specific reviews on both Hotel Tech Report and Capterra.
Can support growth from one property to several. Reviews include operators using the platform while expanding across multiple sites.
Worth knowing
Cloudbeds has a broad platform, but some functions, payment services and newer tools affect the total monthly cost. Compare the full configured package rather than the basic subscription.
Public reviews are positive overall, especially for ease of use and bringing PMS, channel management and booking tools together. Critical reviews raise support response times, reporting accuracy or flexibility, updates that alter workflows and the combined cost of subscriptions, add-ons and processing.
Hotels with complex finance requirements should test commission, tax, deposit, payment and gross-to-net reporting with their accountant before committing. Do not assume the main dashboard provides every finance view required.
Operational fit
Where it fits
- Manage reservations, rooms, guests and front-desk work.
- Update rates and availability across connected booking channels.
- Take direct bookings through a connected booking engine.
- Reduce double entry between core PMS and distribution tasks.
- Report on property and portfolio performance using the included and optional tools.
Best suited for
Vendor markets to independent hotels, groups, B&Bs, guesthouses, small inns, hostels and serviced accommodation, through enterprise portfolios. No 50-room minimum is published.
May not suit
Complex full-service or enterprise hotels requiring highly specialised finance, resort or group workflows that have not been proven in a realistic demonstration.
What it supports
Key capabilities
Property management
Native
Reservation management
Native
Ancillary guest revenue
Add On
Cloudbeds Guest Experience includes upsells for upgrades, experiences and ancillary services; confirm subscription. Availability evidence only; no feature-quality rating is inferred. Confirm package, operational fit, actual incremental margin and any required connection. No new integration is claimed.Guest upselling and paid upgrades
Add On
Cloudbeds Guest Experience includes upsells for upgrades, experiences and ancillary services; confirm subscription. Availability evidence only; no feature-quality rating is inferred. Confirm package, operational fit, actual incremental margin and any required connection. No new integration is claimed.Independent public feedback
What customers say
These comments summarise the public reviews checked. They are customer experiences, not proof of every feature or a guarantee of results. Review dates and product versions may differ.
Reported benefits
- Ease of navigation, OTA management, a broad toolset and support during successful implementations are common positives.
- Bringing PMS, channel management and booking tools together, ease of use and suitability for lean independent teams are frequent benefits.
Reported drawbacks
- Support delays, reporting concerns and the combined cost of subscription, add-ons and processing appear in critical reviews.
- Support response, reporting requirements, workflow changes and the fit of particular functions for more complex properties are recurring concerns.
Capterra ↗ · 4.3/5 · 349 reviews · Checked 07/10/2026
Product-specific Cloudbeds reviews, last updated by Capterra on 28 September 2026.
Hotel Tech Report ↗ · 4.6/5 · 1464 reviews · Checked 07/10/2026
Product-specific Cloudbeds HMS hotelier reviews across many property types and regions.
Stack compatibility
Connects with
| System | Support | Direction | Data exchanged |
|---|---|---|---|
| Sage | Unknown | Unknown | Details available from the suppliers |
| HiJiffy | Unknown | Unknown | Details available from the suppliers |
| happyhotel | Unknown | Unknown | Details available from the suppliers |
| TrustYou Customer Experience Platform | Unknown | Unknown | Details available from the suppliers |
| RoomPriceGenie | Unknown | Unknown | Details available from the suppliers |
| Duetto GameChanger | Unknown | Unknown | Details available from the suppliers |
| FLEXIPASS | Unknown | Unknown | Details available from the suppliers |
| IDeaS G3 RMS | Unknown | Unknown | Details available from the suppliers |
| FLYR Hospitality | Verified | Two Way | Details available from the suppliers |
| PriceLabs | Unknown | Unknown | Details available from the suppliers |
| M3 | Unknown | Unknown | Details available from the suppliers |
| Knowland by Cendyn | Unknown | Unknown | Details available from the suppliers |
| Triptease | Unknown | Unknown | Details available from the suppliers |
| Canary Technologies | Unknown | Unknown | Details available from the suppliers |
| Net Affinity | Unknown | Unknown | Details available from the suppliers |
| Xero | Unknown | Unknown | Details available from the suppliers |
| Touch Stay | Unknown | Unknown | Details available from the suppliers |
| SALTO Systems | Unknown | Unknown | Details available from the suppliers |
| VoucherCart | Unknown | Unknown | Details available from the suppliers |
| SiteMinder | Unknown | Unknown | Details available from the suppliers |
| GuestRevu | Unknown | Unknown | Details available from the suppliers |
| Actabl | Unknown | Unknown | Details available from the suppliers |
| CoStar with STR Benchmark | Unknown | Unknown | Details available from the suppliers |
| D-EDGE | Unknown | Unknown | Details available from the suppliers |
| Vingcard | Unknown | Unknown | Details available from the suppliers |
| The Hotels Network | Unknown | Unknown | Details available from the suppliers |
| RevControl | Unknown | Unknown | Details available from the suppliers |
| Profitroom | Unknown | Unknown | Details available from the suppliers |
| Lighthouse | Unknown | Unknown | Details available from the suppliers |
| Event Temple | Unknown | Unknown | Details available from the suppliers |
| Runnr.ai | Unknown | Unknown | Details available from the suppliers |
| STAAH | Unknown | Unknown | Details available from the suppliers |
| Duve | Unknown | Unknown | Details available from the suppliers |
| Asksuite | Unknown | Unknown | Details available from the suppliers |
Evidence
What this assessment is based on
Editorial workflow-quality assessment: 4/5 for Property management. The recorded reviews identify a specific operational strength. Based on product-specific public review themes. This is not the supplier's overall star score. Implementation effort and commercial terms are assessed separately.
View source ↗Cloudbeds Guest Experience includes upsells for upgrades, experiences and ancillary services; confirm subscription.
View source ↗Cloudbeds Guest Experience includes upsells for upgrades, experiences and ancillary services; confirm subscription.
View source ↗