Events Management
Amadeus Delphi
Amadeus Delphi is hotel sales and catering software for managing group enquiries, accounts, room blocks, function space, contracts, banquet event orders and event delivery. It gives sales and operations teams one record for moving a group from prospect through confirmed event.
The assessment
What stands out
Strengths
Broad sales and catering coverage. Sales activity, group rooms, function space, catering and event documents can be managed together.
Established in complex hotels. Delphi is widely used by branded, conference and full-service hotels with substantial group business.
Useful diary and follow-up controls. The function diary, sales calendar and trace tasks help teams manage space, options and client actions.
Extensive connectivity. Hotel Tech Report lists more than 100 verified integrations around the product.
Worth knowing
Delphi is a substantial sales and catering system rather than a simple enquiry form. Setup, data structure, templates, permissions, reports and training require clear ownership.
The current Hotel Tech Report score is based on 38 reviews, and several older reviews remain in the sample. Users value its breadth and familiarity but mention repeated data entry, reporting limits, interface age, speed and support or integration frustrations.
Confirm whether the proposal is for the current Delphi cloud experience and which related products, diagramming, direct booking or RFP connections are included.
Operational fit
Where it fits
- Track group and event enquiries from prospect to confirmed business.
- Manage guest-room blocks, function space and catering requirements.
- Create contracts, proposals and banquet event documents.
- Coordinate sales follow-up and event handovers across hotel teams.
Best suited for
Full-service hotels, conference properties, resorts and groups with meaningful room-block, meeting, event and catering sales that need detailed operational control.
May not suit
Small venues with occasional enquiries that need a lightweight diary, and businesses unwilling to resource configuration, training and integration properly.
What it supports
Key capabilities
Events and groups
Native
Independent public feedback
What customers say
These comments summarise the public reviews checked. They are customer experiences, not proof of every feature or a guarantee of results. Review dates and product versions may differ.
Reported benefits
- Sales tracking, client history, function-space control, event records and ease of routine navigation are common benefits.
Reported drawbacks
- Repeated entry, reporting flexibility, interface age, system speed and support or integration issues appear in critical feedback.
Hotel Tech Report ↗ · 4.4/5 · 38 reviews · Checked 07/10/2026
Product-specific reviews for Amadeus Delphi event management. The sample is mostly North American and includes some older reviews.
Stack compatibility
Connects with
| System | Support | Direction | Data exchanged |
|---|---|---|---|
| Mews | Unknown | Two Way | Details available from the suppliers |
Evidence
What this assessment is based on
Editorial workflow-quality assessment: 4/5 for Events and groups. The recorded reviews identify a specific operational strength. Based on product-specific public review themes. This is not the supplier's overall star score. Implementation effort and commercial terms are assessed separately.
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