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Guest Experience

14IP

14IP is a hospitality technology supplier specialising in hotel communications. Its portfolio includes cloud and on-site telephone systems, managed hotel Wi-Fi, guest-room telephones and an AI voice assistant called Xivea AI Hospitality. These are separate solutions from one supplier rather than a single hotel operations platform.

Last reviewed 8 October 20260 verified public evidence records
Independently reviewed by Effective HospitalityEffective Hospitality has reviewed this product. Evidence labels identify which individual claims we assessed and which are supplier statements.
Commercial disclosureEffective Hospitality does not charge suppliers for placement in Shortlist and does not receive placement fees. No introduction-fee agreement is currently recorded for this supplier. Commercial relationships do not influence inclusion, positioning, fit scores or recommendations.

Independent perspective

Our review

14IP offers hotels telephone services and automated first-line answering, with UK engineering support and the option to source guest Wi-Fi from the same business. For an independent without its own IT manager, fewer suppliers and one contact can be useful. We see the strongest case where a steady volume of routine calls interrupts reception’s work.

Our main reservation is the gap between answering an enquiry and completing a booking. In the recorded demonstration, the agent could not finish a room booking or take a card payment; those functions awaited certification. Performance figures and customer numbers were supplier claims, and named references were not supplied. Pricing and terms had been discussed verbally rather than confirmed in writing. The proposed guest-data connection also relied on another company’s middleware.

We would test the service on a real number, including escalation to staff, and request comparable UK references. Confirm the live functions, middleware responsibility, security position and full commercial terms before relying on it.

Our verdict

We recommend considering 14IP for independents and small groups wanting to reduce routine calls and place configuration with a specialist supplier. It is less suited to an operator needing autonomous booking and payment today. A practical trial should establish the benefit before a wider commitment.

The assessment

What stands out

Strengths

Specialist hotel communications experience. The supplier focuses on hospitality and supports independent properties, groups and major hotel brands.

Broad communications portfolio. Hotels can source telephony, Wi-Fi, supporting hardware and AI call handling through one supplier.

Suitable for complex estates. The services are designed for individual hotels and multi-property deployment, with central support and monitoring options.

Understands hotel infrastructure. The supplier works with hotel telephone requirements, guest connectivity, legacy equipment and hospitality-system connections rather than offering a generic office setup.

Worth knowing

14IP sells several distinct services. Buying telephony, Wi-Fi and Xivea from the same supplier does not mean every function is technically connected, so each proposed data flow and dependency should be confirmed.

Xivea can answer routine calls and route requests, but hotels should establish exactly which room-booking, payment, restaurant-booking and service-request tasks are live with their own systems. Supplier performance figures should not be treated as independent results.

No substantial product-review corpus was found on Hotel Tech Report, G2, Capterra or Trustpilot. Ask for references using the same hotel brand, PMS, telephony environment and proposed modules, alongside written support and resilience commitments.

Operational fit

Where it fits

  • Replace or modernise hotel telephone systems and guest-room devices.
  • Provide managed guest and operational Wi-Fi across a property.
  • Automate selected routine guest calls through Xivea AI Hospitality.
  • Consolidate communications infrastructure and support with a hospitality specialist.

Best suited for

Hotels and groups replacing or consolidating telephony, managed Wi-Fi or guest call handling, particularly where hospitality-specific installation and ongoing support matter.

May not suit

Properties seeking one complete hotel operations platform, buyers assuming all 14IP services automatically share data, and very small hotels that do not need managed communications infrastructure.

Stack compatibility

Connects with

SystemSupportDirectionData exchanged
Lightspeed Restaurant (K-Series)SupportedUnknownDetails available from the suppliers
MewsSupportedOne WayGuest name and room number read from the property management system, Caller identity pushed to staff handset screens